Customer Service
How payment works.
We keep it simple and personal — no card forms, no surprise fees.
When you place an order, you choose how you'd like to pay. We then send you instructions and confirm the details personally. Your order ships as soon as payment lands.
Accepted methods
- Zelle — instant transfer from your US bank. The fastest option.
- PayPal — send as Friends & Family; include your order number in the note.
- Cryptocurrency — BTC, USDT (TRC-20), and ETH accepted. We email active wallet addresses after checkout.
Why not card checkout?
Card networks place heavy restrictions on tobacco products, which leads to frozen accounts and delayed orders. By coordinating payment directly, we keep your order moving and avoid those problems entirely. It also means a real person is looking after every order.
Is it secure?
Yes. We never store card numbers or bank credentials — there's nothing sensitive to leak. Zelle and PayPal handle the transfer through their own secure systems, and crypto payments go directly to our wallets.
When does my order ship?
As soon as we confirm your payment — usually within a few hours. You'll get a confirmation email, then a shipping email with tracking once it's on the way.